To improve its social responsibility, the organisation specialising in home-care professions called on Rate A Company, which specialises in CSR with stakeholders. This unprecedented 360-degree approach brings out improvement leads that everyone supports, engages stakeholders in more respectful practices and guarantees the sincerity of the CSR measures put in place thanks to absolute transparency.
Changing lifestyles mean we increasingly call on home-care professions, whether to assist our elders, support a person with a disability or provide one-off help to a family in distress.
To meet this strong demand, in a sector short of staff, Geiq ADI Alpin creates new vocations by training people who are far from employment and supporting them throughout their integration into the workplace. These candidates, who become work-study employees of Geiq ADI Alpin, are then placed with home-care organisations in the Rhone-Alpes region.
Several employees thank the organisation for giving them a new opportunity: "Thank you to Geiq ADI, I was very proud of my retraining and of regaining my self-confidence. With a great job!!" (user #1564, overall score given: 3.11/5) or "This training gave me a lot and gave me confidence in myself. Thank you" (user #1605, overall score given: 4.33/5). Other employees choose to report areas for improvement: "I was made very welcome at the association where I am doing my work-study placement, and at the training school. I regret that the theoretical content is not more in-depth." (user #1529, overall score 3/5), who, like other employees, goes on to detail her suggestions for improvement later in the questionnaire (confidential results).
Working in this sector and as a pillar of reintegration, people and respect are at the heart of Geiq ADI Alpin's DNA, and it hopes in return to instil these values in all the companies and professionals who work with it. "We called on Geiq ADI Alpin to develop our staff in care and home help. The employee will be able to acquire more skills and know-how in her job, and be recognised by our beneficiaries. Compared with accreditation of prior learning, the educational support is very important, even if it is difficult during this health crisis" (member #1442, overall score given: 4.5/5).
Read all the comments from stakeholders who accepted the GDPR terms online
With an overall score of 3.95/5, members, employees, partners, training centres, subcontractors and candidates assessed the organisation on all the criteria of ISO 26000, the reference standard for sustainable development. Other, more specific criteria designed to improve economic performance while respecting human and environmental values were also put forward, allowing the Geiq's management to identify improvement leads that will be quickly adopted by its stakeholders, namely the professionals with the greatest interest in contributing to the company's success.
Geiq ADI Alpin welcomes these results and thanks both all the participants for taking part and Rate A Company for this comprehensive analysis. This audit will serve as the basis for an ongoing process of improving our services to all our stakeholders, with a specific focus on the human and environmental values we hold dear
, says Stephanie Guenin, Director of Geiq ADI Alpin
Most companies do not know what measures to put in place to satisfy the obligations of the PACTE Act, which now requires all companies to take social and environmental issues into consideration in their development strategy. The Sapin 2 Act also requires companies to set up anonymous channels allowing their stakeholders to report any legal breach of the regulations. The Rate A Company audit is a novel solution for complying with these obligations while turning this constraint into an asset.
The exercise was appreciated and boosted engagement, since 40.2% of all stakeholders took part. A figure higher than the turnout in the last elections! While the average click rate on a link sent by email in 2019 was 4.7% (Sendinblue figures), this participation confirms the interest of all stakeholders in societal issues and their willingness to contribute to the company's continuous improvement, in keeping with the famous "win-win" of CSR.
A few key figures from the Geiq ADI Alpin CSR audit, by profile
Members (customers) gave an average of 3.61/5. Among the key figures:
- 77.27% of members are very satisfied with the quality of service and the relationship with members
- 86.36% of members are satisfied or very satisfied with the quality of Geiq ADI Alpin's services and their durability
- 90.48% of members are satisfied or very satisfied with the prices charged by Geiq ADI Alpin
- 81.81% of members recognise Geiq ADI Alpin's positive local impact
- 90.5% of members would recommend Geiq ADI Alpin to those around them
- 84.2% of members get a personalised response when they ask for one
Employees and former employees (who left within the 3 years before the survey) gave a score of 3.59/5. Among the key figures:
- 75.86% of employees rate the training very good to excellent
- 80.46% of employees are satisfied with equal treatment in the workplace
- 75% of Geiq ADI Alpin employees are satisfied with wellbeing and stress management at work.
- 75% of employees say they have been made aware of respect for the environment in carrying out their duties.
- 82.6% of Geiq ADI employees are proud to have worked or to work for Geiq ADI Alpin
- 86.4% of Geiq ADI Alpin employees find the administrative and management system effective.
Partners gave a score of 3.99/5; the main key figures are:
- 80% of partners feel they benefit from the partnership.
- 100% of partners believe that Geiq ADI Alpin's values are consistent with its actions and that they contribute to the common good.
- 100% of partners want to continue the partnership, are confident in a promising future and believe that Geiq ADI Alpin holds a privileged position in its sector.
Training centres and subcontractors gave a score of 4.29/5; the main key figures are:
- 88.24% of the training centres working for Geiq ADI Alpin are very satisfied with the dialogue with Geiq ADI Alpin and how well it listens; 64.71% give the top score
- 86.66% of Geiq ADI Alpin's training centres and subcontractors are very satisfied with payment terms.
- 81.25% of training centres and subcontractors are very satisfied with how Geiq ADI Alpin promotes them in its communications.
- 93.75% of training centres and subcontractors believe Geiq ADI Alpin contributes to the wellbeing of people and work-study trainees
- 100% of training centres and subcontractors want to keep working with Geiq ADI Alpin.
- 88.2% of them believe Geiq ADI Alpin holds a privileged position in its sector.
Candidates for positions at Geiq ADI gave a score of 4.27/5. The main key figures:
- 83.33% of candidates give the top score for how quickly job applications are processed
- 80% of candidates believe the Geiq creates opportunities
- 80% believe Geiq ADI Alpin respects equal opportunities in handling the position or the offer
